Contact Us
We’re here to help you and answer any questions you may have.
TRACK YOUR PACKAGE
Do you have questions about your package? View the status of your package and fill out an inquiry form if you need further assistance to reach our Customer Service team.
GENERAL QUESTIONS
Our FAQ page has answers to our most frequently asked questions.
DELIVER PACKAGES
We are looking for drivers who are passionate about both providing a great customer experience and package delivery. Visit our drivers page to learn more.
CAREER OPPORTUNITIES
Interested in joining the OnTracK team? Explore our exciting career opportunities.
Frequently Asked Questions
To track your package or chat with a member of our team, click here and then select the virtual assistant icon in the bottom right hand corner. Please note this is a text‑only line designed to help you track your package or open a case. *Standard message and data rates apply. You may opt-out at any time. You can text STOP at any time to OPT OUT.
Monday-Friday: 8 a.m.-9 p.m.
Saturday-Sunday: 8 a.m.-8 p.m.
Our customer service call center is closed on Christmas Day and New Years Day.
This line is text‑only and designed to help you track your package or open a case. For live agent support, please visit OnTracKfreights.com and click the red chat icon located at the bottom right of the website. *Standard message and data rates apply. You may opt-out at any time. You can text STOP at any time to OPT OUT.