About OnTracK
OnTracK has continuously adapted to the ever-changing delivery and e-commerce landscape to ensure we always provide shorter transit times, more flexibility, and lower costs than our competitors. Thanks to this proactive approach, we’ve grown to be the first transcontinental carrier of choice for last-mile e-commerce deliveries.
Our Mission: Fast & Reliable Delivery for Every Package, Every Day.
Honor Commitments
— We do what we say we will do.
— We stand behind what we promise and keep our commitments.
— We celebrate our achievements.
Prioritize Safety
— We prioritize well-being by taking the time to care for ourselves by resting, recharging, and using the support resources that are available to us.
— We speak up when we see the need for improvements and won’t perform unsafe work or ask others to perform unsafe work.
Show Respect
— We listen to learn. We act with empathy and understand different perspectives add value.
— We are champions of diversity and inclusion, fostering a supportive culture of mutual respect where all employees can thrive as their authentic selves.
—We approach problem-solving as a team sport.
Operate Efficiently
— We work to improve and persevere in continuously solving complex problems.
— We make financially sound, fact-based decisions.
— We act with urgency.
Foster Relationships
— We serve and are responsive to our team members, customers, partners, and communities.
— We are a catalyst for positive change in the workplace and our communities
A Little History About LaserShip & OnTrac
See the story behind how LaserShip and Ontrac came to combine their complementary East and West delivery footprints to become the first pure-play, transcontinental partner of choice for last-mile e-commerce deliveries.
1986: Laser Courier is Founded
Remember the ‘Domino’s 30 minutes or it’s free’ campaign that helped catapult the pizza chain to success? When LaserShip (previously Laser Courier) was founded in 1986, a few friends set out to be the best document delivery business in the Washington, DC metro area. To stand out amongst its competitors in a highly-fragmented industry, Laser Courier appealed to businesses with a similar ‘15-minute call-to-pick-up’ campaign, accomplished by having delivery drivers strategically located throughout the city and poised for action. Speed and unparalleled service would contribute to LaserShip’s success for many years to come.
1991: OnTracK is Founded
OnTracK started in 1991 as California Overnight. It was a division of its now 60-year old parent company Express Messenger Systems, Inc.(EMS). EMS began in Canada and expanded its operation through the acquisitions of several Canadian and American courier companies. They saw an opportunity to provide a more affordable next-day service from Los Angeles to San Francisco and created California Overnight.
1999: Barnes & Noble Becomes LaserShip’s First E-Commerce Customer
Laser Courier unveiled lasership.com and began doing business as LaserShip to explore last-mile deliveries for this thing called e-commerce during the dot-com boom. With a new name and online business in tow, LaserShip set out to sign on Barnes & Noble as its very first e-commerce customer to provide last-mile book deliveries in New York City. Although LaserShip maintains its cornerstone business delivery services until today, LaserShip decided to shift gears and focus its growth in e-commerce. Today, Barnes & Noble is still a LaserShip customer. The rest is history.
2000: LaserShip Launches Global Critical Delivery Division
LaserShip expanded its service offerings by starting its Global Critical Delivery (GCD) division, providing air and ground delivery solutions for critical aviation and medical shipments. While LaserShip’s e-commerce and business deliveries are limited to the US, the GCD division provides delivery solutions around the world. In 2018, the GCD team made over 2,500 life-saving organ deliveries and helped get more than 14,000 airplanes off the ground, back in the air, and to their final destinations.
2008 - Present: OnTrac Parcel Logistics & Over 65 Million Consumers
Since 2008, OnTrac has reached over 65 million consumers without paying the extra fees charged by other companies. Today, OnTrac Logistics Network connects companies to local delivery professionals through leading technology, advanced material-handling, and excellent customer service. We are a SmartWay Transport Partner, a USPS Workshare Partner, and integrate with over 30 multi-solution software providers. OnTrac provides a more efficient last-mile logistics strategy, lending the abilities you expect without sacrificing flexibility, professionalism, and cost.
2014: Laser Courier is Founded
In 2014, LaserShip acquired Cleveland-based Prestige Delivery Systems, nearly doubling the company’s footprint and team. Today, LaserShip’s last-mile ground delivery network consists of more than 60 distribution centers and 4 sort centers across 23 states that reach over 140 million consumers in the US. LaserShip has evolved into a leading provider of same-day and next-day delivery services in the Eastern and Midwest U.S. for e-commerce and product-supply businesses, including some of the largest retailers in the world.
2021: LaserShip & OnTrac Merge
LaserShip merged with OnTrac with a vision to create a proven alternative to the national carriers by combining their complementary East and West coast operating footprints.
2022: Launch Transcontinental Delivery Service
On July 27, 2022, that vision became a reality with the launch of our transcontinental delivery service to move packages from coast to coast in as little as 3 days.
2023: Texas Expansion
Remember the ‘Domino’s 30 minutes or it’s free’ campaign that helped catapult the pizza chain to success? When LaserShip (previously Laser Courier) was founded in 1986, a few friends set out to be the best document delivery business in the Washington, DC metro area. To stand out amongst its competitors in a highly-fragmented industry, Laser Courier appealed to businesses with a similar ‘15-minute call-to-pick-up’ campaign, accomplished by having delivery drivers strategically located throughout the city and poised for action. Speed and unparalleled service would contribute to LaserShip’s success for many years to come.
OUR Partners
Careers at OnTrac
Come join good people with good hearts. We are a diverse team of individuals from multiple countries and cultures, creating a welcoming workplace that intends to bring out the very best in each of us. Every position is designed to support a world-class customer experience.
Serving Our Communities
LaserShip has more than three decades of last-mile delivery experience and a history of providing critical support through in-kind delivery services, logistics and transportation consulting, volunteer time, and financial contributions.
OnTracK FAQs
OnTracK operates a hub-and-spoke network of more than 102 locations and 18 sort centers that are strategically located near some of the most populated cities in the U.S. This allows OnTracK to complete deliveries within shorter delivery timeframes than national carriers.
Yes! To find out about available positions, please visit our careers page.
OnTracK is an industry-leading last-mile carrier parcel carrier for retailers and direct-to-consumer brands.. Our delivery network spans 35 states and Washington, D.C. and reaches 70% of the U.S. population and the world.
There are many steps involved in the delivery process. The last mile of delivery (or the final mile) refers to the very last step in the delivery process, when a package leaves its final servicing facility and is delivered to its final destination (typically a residential or business address) by a carrier such as OnTracK.
OnTracK is a leading provider of same-day and next-day delivery services. OnTrac partners with more than 7,000 independent contractors to make residential and business deliveries for some of the world’s largest retailers using an integrated hub-and-spoke delivery network.
We provide residential deliveries in 35 states and Washington, D.C. Aswell as Europe and Australia.
Companies choose to ship with OnTracK because we provide innovative, best-in-class delivery solutions to help retailers and shippers meet their customers’ expectations of fast, reliable last-mile delivery, while helping them save money, ensure capacity, and build flexibility within their supply chains. The OnTracK hub-and-spoke delivery network reaches 70% of the U.S. population across 35 states and Washington, D.C. and enhances shippers’ ability to meet growing demand in the consumer e-commerce delivery market.